Natural World Experience.com
© 2005 Natural World Experience Ltd.
No part of this site may be reproduced without prior permission of the webmaster
No part of this site may be reproduced without prior permission of the webmaster
Parties
Privacy Statement.
This privacy statement explains to you how we collect your personal information and credit/debit card information when you purchase goods from Natural World Experience Ltd.
This statement also lists what we do and don't do with this information, and explains your right to see this information at any time.
Personal information
When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your payment. The information that we ask for is:
Your name and address
Your email address
What we do with this information
We store this information on our server so that we can keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address and/or email address as a delivery address, so that we can send you the product(s) that you ordered.
We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services. You may ask us at any time to stop sending you further emails of this nature.
Your personal information is also passed to Paypal and Nochex secure payment server, so that Paypal and Nochex can verify your identity for the purposes of making your credit/debit card transaction. Paypal and Nochex do not give, sell or rent your details to any third party for marketing purposes.
What we do not do with this information
We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is either Paypal or Nochex, our payment provider, so that your credit/debit card transaction can be completed.
We do not send unsolicited commercial email ("spam") to your email address.
Viewing your personal information
You can, at any time, contact us to request full details of your personal information that we have recorded. To contact us, you can:
Call us on +44(0)7811 403713.
Credit/Debit Card Information
When you make a purchase from our online store, our secure payment provider, Paypal or Nochex, asks you for your credit/debit card details in order to make the transaction. The information that Paypal and Nochex asks for is:
Your card number
Your card security code (printed on the back of some cards)
Your card "valid from" date and expiration date
Your card "issue number" (for certain types of cards only)
The name printed on your card
This information is collected securely using 128-bit encryption between your Web browser and Paypal and Nochex secure server. We never see your actual card details, apart from the cardholder name. Paypal nor Nochex do not supply us with this information.
Cookies and IP Address
Our online store uses a browser "cookie" to store your order reference, so that we can display your shopping cart. This cookie does not store any of your personal information.
Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most popular pages on our site. This cookie does not store any of your personal information.
Our site also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.
Questions or Comments?
Our aim is to be clear and up-front about how we store and use your personal information, so that you may feel reassured and safe when you shop with us. If you need any more information on our privacy policy, or would like to make any comments, please e-mail us and we'll get back to you as soon as we can. Thanks!